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FAQ
Q
Do you offer product customization services?

Yes, AUPINS specializes in OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services, providing tailored solutions to meet your specific needs. We have a professional pre-sales service team and after-sales technical support. Adhering to a customer-centric philosophy, we provide 24/7 efficient, fast, flexible, and reliable service.

Q
What types of EV charging cables do you offer?

We provide a full range of cables including Type 2 to Type 2, Type 1 to Type 2, and Type 2 to domestic socket models, compatible with all major EV brands and public charging stations.

Q
Are your cables suitable for outdoor use?

Yes. Our cables feature IP67-rated connectors and weather-resistant jackets that withstand rain, UV exposure, and temperature extremes from -30°C to 50°C.

Q
What kind of certificates does Aupins have?

Aupins manufacture facility owns the ISO 9001:2015 and TUV / CE certificates. Product quality is our responsibility to any customers.


Q
What is your cable's maximum charging capacity?

Our AC cables support up to 22kW (32A) for faster home/workplace charging, while DC cables are optimized for high-power rapid charging stations.

Q
How durable are your charging connectors?

We use industrial-grade materials with 10,000+ plug/unplug cycle ratings, reinforced strain relief, and anti-scratch housings to ensure long-term reliability.


Q
Do you offer customized length options?

Yes. We provide custom lengths from 3m to 10m, with options for custom branding, colors, and packaging to meet specific project requirements.

Q
Where is your company located?

Our sales center is located in Nanjing, and manufacture factory facility is closely nearby.

Q
What is your delivery cycle?

Depending on the product and production capacity, the production cycle may vary. You can contact usto provide you with a detailed production cycle.


Q
Can you customize the drawings and provide design solution according to my needs?

We will recommend our standard products according to your needs, and if they are not suitable, you canalso customize them with separate drawings according to your needs.

Q
What is the order lead time?

The lead time for standard orders is typically 3-4 weeks, while customized orders usually require 4-6 weeks. Because we have our own production facility, we can flexibly expedite order processing in urgent situations. If you have specific time requirements, please contact us, and we will do our best to accommodate your schedule.

Q
What are your competitive advantages?

AUPINS stands out in the electric vehicle charging market with its unwavering commitment to quality, innovation, and customer service. We offer cutting-edge technology with a strong emphasis on safety and efficiency, complemented by comprehensive customer support and flexible OEM/ODM services. Learn more about our market-leading advantages.


Q
Where can I find your product price list?

For the most accurate and up-to-date pricing information, please contact our sales department. We will provide a detailed price list and quotation based on your order specifications and requirements.


Q
Can your products be used in residential and commercial environments?

Absolutely! Our electric vehicle charging solutions are suitable for a variety of applications, meeting both residential and commercial needs. Whether you want to install a charger at home or require a powerful commercial system, we can provide the right product to meet your needs.

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+86-18512525557
felixxu@aupins.com
1111, 11th Floor, Shanchuang Cultural Business Building, Yuhuatai District, Nanjing City, Jiangsu Province, China
Contact Us
felixxu@aupins.com
1111, 11th Floor, Shanchuang Cultural Business Building, Yuhuatai District, Nanjing City, Jiangsu Province, China
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